3PL Clerical

The Clerical Associate is responsible for ensuring customer service and clerical inventory (4-walls) support activities are conducted in accordance with International Standards Organization (ISO) 9001, while working to provide efficient service to internal and external customers.
Performs specific inventory related processes and supports related 4-walls activities
Investigates and processes overages, shortages, damages, and adjustments related to production reports and other related
reports and logs
Inputs data into Distribution Operations System (DOS) and other related Direct Delivery (DD) channel systems
Communicates with internal and external customers any requested information
Responds to all phone requests and inquiries within designated time window
Performs required processing of customer data based inquiries, both internal and external
Communicates effectively on all issues related to the daily operations within the department
Cross-trains as needed to learn all clerical functions
Meets deadlines and productivity and quality standards
Assists other departments as needed
Performs other duties as assigned
Ability to read, write, and speak English
Ability to solve problems
Ability to handle multiple tasks in a fast paced environment
Ability to handle stressful situations and work in a fast paced environment
Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
Ability to work in non-air conditioned environment, where appropriate
Ability to work variable and flexible hours, including overtime
Ability to read and utilize reports as needed
Ability to be open to change, and to effectively implement change quickly
Ability to work well with others in a team setting to deliver high performance results
Effective time management skills
Detail oriented, organizational skills
Ability to constantly lift, carry, push, or pull up to 10 lbs.; occasionally up to 20 lbs.
Ability to constantly reach outward, handle and finger objects, sit, and type using a keyboard; occasionally bend, squat, kneel,
twist, turn, reach above shoulder, stand, and walk
Ability to drive an automatic vehicle
High school diploma or equivalent
18 years of age or older
Equal Opportunity Employer / Disability / Vet.

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